Due to numerous flight cancellations and delays, the Bill of Rights for Air Passengers and Carrier Obligations, or otherwise known as The Air Passenger Bill of Rights, took effect in December 2012. Among these rights are the right to compensation and amenities in case of flight cancellation or delay. These rights however serve only as minimum entitlement of a passenger in case of cancellation and delay, allowing the carrier to grant more favorable recourses, as it may deem appropriate.
What if my flight is cancelled at least twenty-four hours before Estimated Time of Departure?
If the cause of cancellation is attributable to the carrier, the passenger has the right 1) to be informed beforehand via public announcement/ text and 2) to rebook or be reimbursed by the carrier
What if cancellation is least twenty-four hours before Estimated Time of Departure?
If cause is attributable to carrier, the passenger has the right 1) to be informed beforehand via public announcement/text; 2) to amenities (such as refreshments, meals, vouchers for the same, hotel accommodation, transportation from the airport to the hotel, free phone calls, text or e-mails, first aid); 3) to be reimbursed for the value of the fare; 4) to be endorsed to another carrier without paying any difference; 5) to rebook without additional charge to the next available flight, or within 30 days to a future trip.
What if cancellation is due to force majeure, safety and/or security reasons?
These reasons must be certified by the Civil Aviation Authority of the Philippines. Thereafter, the passenger has the right to be reimbursed for the full value of the fare.
Does an air passenger have the same rights in case of flight delay?
No. The rights of an air passenger when flights are cancelled are different from that when the flight is delayed. Delay is further classified into two situations: 1) terminal delay; and 2) tarmac delay.
What is terminal delay?
Terminal delay occurs when the passengers are still inside the terminal, waiting for boarding. If the delay is at least 3 hours after the ETD, whether or not such is attributable to the carrier, the passenger has the right 1) to be provided with refreshments, meals, free phone calls, emails, texts; and 2) to rebook or refund the ticket without additional charge
What if the delay is more than 3 hours?
If delay extends to at least (6) hours after the ETD for causes attributable to the carrier, the flight is considered cancelled and the passenger has the right to 1) the rights and amenities in case of cancellation less than 24 hours, attributable to the carrier; 2) additional compensation equivalent to at least the value of the sector delayed or deemed cancelled to be paid in the form of cash or voucher, at the discretion of the air carrier; and 3) the right to board the flight if it takes place more than 6 hours after the ETD and the affected passenger has not opted to rebook and/or refund..
What is tarmac delay?
Tarmac delay is when the passengers are already onboard the aircraft. It is calculated from the closing of the aircraft doors. In case of delay of at least two hours after ETD, the passenger has the right to be provided with sufficient food and beverage.